Terms & Conditions

These Terms and Conditions govern your use of our Application (Lets Ride) your access to, and undertaking and use of our services, your relationship with www.letsride.today, the rights, obligations and responsibilities of all parties to this Agreement. If any legislation, to include regulations and directives, is compulsorily applicable to any business undertaken, these conditions shall, as regards such business, be read as subject to such legislation, and nothing in these conditions shall be construed as a surrender by the company of any of its rights or immunities or as an increase of any of its responsibilities or liabilities under such legislation, and if any part of these conditions be repugnant to such legislation to any extent, such part shall as regards such business be overridden to that extent and no further. You can access your order details and these Terms and Conditions at any time online from our Application but we recommend that you store a copy of these terms on your computer or device for your reference offline. If you do not agree to our Terms and Conditions, then you must not continue with the purchase of our services. We do not insure the goods, nor can we arrange insurance of the goods. Insurance of your goods will be your sole responsibility and we cannot give any advice concerning insurance. You expressly warrant to us that you are either the owner or the authorized agent of the owner of any goods or property which is the subject matter of this contract and by entering into this contract you accept these conditions of contract and on behalf of any other persons for whom you are acting. If you have any questions about these Terms and Conditions, please contact our customer support team or email us at support@letsride.sg.

1. DEFINITION

a. In these Terms and Conditions unless the context otherwise requires the following expressions shall have the following meanings: i “Participating Vehicles” means vehicles that have agreed with Lets Ride to accept bookings from you through the Services; ii “Services” means the services as set out in paragraph 3; iii “Application” means Lets Ride program to which these Terms and Conditions are related; iv “Terms and Conditions” means these Terms and Conditions as amended from time to time. vi “Advertisement” means the promotion messages appear on your mobile device during the operation of the Application. b. These Terms and Conditions set out the entire agreement and understanding between Lets Ride and customer on the use of the Application and the Services. c. Words denoting the singular number only shall include the plural and the masculine gender shall include the feminine and neuter and vice versa. d. Unless the context otherwise requires, references to any paragraph is to the paragraph of these Terms and Conditions.

2. LICENCE OF THE APPLICATION

a. You are permitted to install a copy of the Application on your mobile device for your use provided that you shall not use the Application or the Services for any commercial purposes. b. You are not permitted to rent, lease, and sublicense, distribute or transfer copies of the Application or the license for the use of the Application to any third-parties. c. You shall not modify, adapt, reverse engineer, decompile, disassemble, translate the Application or create derivative works based on the Application. d. You shall not interrupt the normal operation of the Application, or use any methods to export or modify the source code of the Application. e. You shall not upload or send out any kinds of computer viruses, worms, Trojans, or malicious codes. f. You shall not install and/or execute the Application on any device other than the mobile device running the operating systems approved by Lets Ride. g. Other than the license to use the Application granted in paragraph 2, no other license or right is hereby granted to you and the ownership of the Application and all other rights are hereby expressly reserved by Lets Ride and its suppliers.

3. SERVICES

a. The Services provided by Lets Ride are to distribute your details and details of your proposed journey by vehicles submitted to Lets Ride through the Application to Participating Vehicles for their acceptance and to provide you with other information on the relevant Participating Vehicles, the journey and on your use of the Services. b. You agree and acknowledge that Lets Ride is not your agent or the agent of Participating Vehicles and is not a party to the contract for the hiring of the Participating Vehicles. c. You shall safeguard any login name and password Lets Ride may provide to you in relation to the Application and the Services and shall not disclose them to third-parties; and d. Lets Ride shall assume that any person using your mobile device, your login name and password will either be you or someone authorized by you.

4. LIMITATION OF OUR LIABILITY

No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this agreement. Our liability will cease upon completion of delivery and if you, your agent or recipient of the goods collects the goods you or they must notify us of any loss or damage at the time the goods are handed to you, your agent or the recipient and in no event beyond 5 calendar days of the goods being handed to you, your agent or the recipient. To the extent permitted by law our liability arising out of any one incident whether or not there has been any declaration of value of the goods, for breach of warranty implied into these Terms and Conditions by the Supply of Goods and Services Act or howsoever arising, is limited to any of the following as determined by the ourselves: (a) The supplying of the services again or (b) The payment of the cost of having the services supplied again In respect of any clause herein which excludes or in any way limits our liability in respect of this carriage of goods, we in addition to acting for ourselves, are acting as agent and trustee for each of its servants and also any other person or company with whom we may arrange for the cartage of goods and the servants of such person or company so that its servants and such person or company and his or its servants are parties to this contract so far as the said clause or clauses containing exclusions or limitations of liability are concerned and if and in so far as may be necessary to give effect to this clause we shall hold the benefit of these conditions for our servants and for any such person or company and his or its servants.

5. NO VARIATION

We shall not be bound by any agreement purporting to vary these conditions unless such agreement shall be in writing and signed by us on our behalf by an officer of ours.

6. GOVERNING LAW

This Agreement shall be construed in accordance with the laws of the state and the Courts of the state shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.

7. CHARGES AND PAYMENT

2.1 It is free to download and use Lets Ride driver and customer app. 2.2 For each successful pairing of delivery providers with the customer, the company will take a token fee of 20% (All type service). The company reserves the right to modify, vary and revise the fee or its Terms and Conditions relating to the service at any time as it deems fit. Such modifications, variations and/or changes to the driver terms or its policies relating to the Service shall be effective upon the posting of an updated version at Lets Ride 2.3 When your credit falls below S$0.00 in your wallet, you will be unable to use the app unless you top up your credit, whether by cash, PayNow or wire transfer. 2.4 Customers will pay the delivery providers directly and the only payment method currently available is cash in Singapore dollars. Other methods of payment, including credit card payments, may be introduced in future. 2.5 The driver's credit is non-refundable and it will expire in 6 months upon last top up.

8. NON-LIFT ACCESS:

Second level: $30 Third level: $50

9. OTHER FEES:

These fees are those a driver is free to provide his own quote. They include but are not limited to storage, dismantling and assembly. The quote must be provided by the driver to the customer before the commencement of the job. If a customer is not agreeable with the quote, he/she must get in touch with Lets Ride customer service before commencement of the job. If Lets Ride is contacted following the completion and payment of such a job, Lets Ride will not be able to provide compensation to the customer. In case of additional charges being requested by the driver, and if these charges were not part of the original delivery order, it is the customer's obligation to inform Lets Ride customer Service of these charges prior to paying the driver.

10. CBD CHARGE: (MONDAY- SATURDAY, 0630 - 2030)

For jobs with pickup outside of CBD and drop-off or any of the drop-offs within the CBD area, CBD surcharges apply Monday to Saturday from 6:30am to 8:30pm.

11. EXTRA $5 - $10 PER PICK-UP AT SECURED ZONES

All Airport Zone/ Seletar Airport All Immigration Checkpoint All Military Camps & Base All Shipyard Construction Site / Industrial Area Jurong Island Jurong Port Kranji Turf Club Loyang OffShore Supply Base Vicinity Marina Bay Sand PSA Port SATS, Aerospace Sentosa Tuas

12. CARPARK CHARGES: NOT CHARGEABLE

13. CANCELLATION FEES

For immediate orders: $4 is charged if a customer cancels 5 minutes after being matched to the driver. For advance orders with delivery on the same day: $4 is charged if a customer cancels 60 minutes or less before the pickup time. For advance orders with delivery not on the same day: $4 is charged if a customer cancels 60 minutes or less before the pickup time. For a driver who is on the way to the destination: driver will call to confirm the order prior to departing. If delivery is confirmed with the driver then and a cancellation is made when the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charges will be applied

14. OVERSIZED ITEM CHARGE

If the requirement or parcel exceed maximum weight, size, or quantity specified under https://www.letsride.sg, Lets Ride will offer the customer to either of the below mentioned solutions: Change the vehicle type to the appropriate one with price difference being borne by the customer (applicable to vehicle type). Add additional helper to assist with the order with price difference being borne by the customer (applicable to van onward) Cancel the order with half of the delivery fee being borne by the customer if the driver already showed up to perform the job.

15. WRONG ADDRESS CHARGE

Customers will be charged the price of an additional trip from the original address to the new address provided. The price will be according to the standard transportation fee and additional stop charge

16. ADDITIONAL STOP CHARGE

Additional stops are charged depending on the vehicle requested to perform the job. Orders with multiple stops will incur an additional charge of S$3.00 - $50.00 per stop depending on vehicle mode.

17. DISCLAIMER

a. The Application is delivered to you on an “as is” basis and although Lets Ride has used its best endeavors to ensure that the Application will work properly on your mobile device, Lets Ride does not warrant the performance of the Application nor the compatibility of the Application with your mobile device. b. Lets Ride does not warrant the availability of the Services, the availability of vehicles through the use of the Services, the accuracy of the data or information provided as part of the Services or the quality of the services of the Participating Vehicles. c. Lets Ride shall not be liable to you for any damages, claims or costs whatsoever including any consequential, indirect, incidental damages or any loss of profit or damages to your mobile device as a result of your use of the Services or your installation and / or execution of the Application even if Lets Ride or its representative has been advised of the possibility of such loss, damage or claim. d. Lets Ride shall not be liable for any loss or damages, including any injury which you may suffer as a result of your vehicles journey in a Participating Vehicles hired through the Services and all your rights in relation thereto and in relation to the contract for hire between you and the relevant Participating Vehicles shall be a matter between you and the relevant Participating Vehicles. e. The foregoing limitations and exclusions apply to the extent permitted by law.

18. PERSONAL DATA AND PRIVACY

a. You may be required to submit personal information to Lets Ride in order to use certain functions of the Application. b.You agree that Lets Ride can use your personal data (namely your name and contact number) as provided by you to Lets Ride from time to time when you use the Application for the purpose of providing the Services. You agree that Lets Ride is entitled to collect, use, keep and update your personal data to such an extent, for and at such time period as may be necessary when Lets Ride provides the Services to you, and you confirm that the personal data provided by you are true and correct and up to date. You further expressly consent that Lets Ride is entitled to transfer your personal data to the Participating Vehicles as may be necessary including, without limitation for the purposes of sourcing a booking to be accepted by a vehicle’s driver, confirmation/clarification of the booking information between you and the vehicle’s driver, and tracking the booked vehicles when Lets Ride provides the Services to you. You further agree that the collection, use, storage and transfer of your personal data is generally subject to Lets Ride's privacy policy and personal information collection statement the latest version(s) thereof is at Lets Ride, and you acknowledge that you have read and understood the same prior to agreeing to these Terms and Conditions.

19. MISCELLANEOUS

a. Lets Ride may from time to time amend the terms of these Terms and Conditions by Lets Ride and such shall be binding on you upon posting. b. These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. c. You submit to the non-exclusive jurisdiction of the courts of Singapore. d. Lets Ride reserves the right to change the above Terms and Conditions at any time without prior notice.

20. RULES OF USAGE

a. You shall not use the Application for or to promote any illegal acts. b. You shall not use the Application to produce any email advertisements or spam emails. c. You shall not use the Application in any way to track, stalk, harass or hurt any person. d. You shall not in any way interrupt/destroy the operation of the Application or the servers/network that linked with the Application; nor violate the network requirements, process or Terms and Conditions that were mentioned when using the Application. e. You shall not use the Application in another person’s name.

21. PROMOTIONS

a. Lets Ride promotions are introduced from time to time. All promotions provided are subject to the prevailing regulatory requirements. Lets Ride reserves the right to revise, suspend or terminate these requirements or Terms and Conditions at any time and Lets Ride may withdraw the offer at its discretion without prior notice.

22. CONTACT US INFO

If you have questions or comments about these Terms and Conditions and how we operate, please contact our Lets Ride customer support team or email us at support@letsride.today.